Privacy Policy

Effective date: 30 April 2020 · Last updated: 2026

This Privacy Policy explains how Taxblock Professional Services Private Limited ("Taxblock", "we", "us" or "our") collects, uses, discloses and safeguards your information when you visit taxblock.ai or use our services. By using our website or services, you consent to the practices described in this policy.

1. Information we collect

• Information you provide: name, email address, phone number, PAN, date of birth, address, financial and tax-related documents, and any details you share when you contact us or use our services.
• Information collected automatically: IP address, browser type, device information, pages visited and usage data collected through cookies and similar technologies.

2. How we use your information

• To provide, operate and improve our tax, GST, accounting and compliance services;
• To prepare and file returns and communicate with tax authorities on your behalf where authorised;
• To process payments and send service-related notices and reminders;
• To respond to your enquiries and provide customer support;
• To comply with legal and regulatory obligations.

3. Cookies & analytics

We use cookies and similar technologies, including third-party analytics and advertising tools such as Google Analytics and the Meta (Facebook) Pixel, to understand how our site is used and to improve our services and marketing. You can control cookies through your browser settings. Disabling cookies may affect some functionality.

4. How we share information

We do not sell your personal information. We may share it only with:

• Government and regulatory authorities (e.g. the Income Tax Department) as required to deliver our services;
• Trusted service providers who help us operate — for example our payment gateway partner Razorpay — under confidentiality obligations;
• Others where required by law, or with your consent.

5. Data security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your information for as long as needed to provide our services and to comply with our legal, accounting and tax obligations. You may request deletion of your data as described in our Data Deletion policy.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

8. Children's privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

10. Contact & Grievance Officer